The Sears Centre Arena is committed to providing accessible seating opportunities to all patrons. For this reason, it provides the opportunity to purchase tickets for accessible seating through the same means and under the same terms and conditions as other tickets are sold for each event or series of events held in the building. However, designated accessible seating is limited. It is advised, therefore, that requests for accessible seating be made in advance.
Accessible seating is located on the arena floor (subject to event and availability) and main concourse level.
When a patron has purchased, or otherwise acquired, a ticket to non-accessible seating, and that patron requires accessible seating, the Sears Centre Arena will attempt to accomodate that individual and his or her companions if accessible seating comparable to that purchased to the ticketed event remains available. If such seating is not available, the patron and his or her companions will be offered available accessible seating in a non-comparable location. Because events may sell out, however, including tickets sold for accessible seating, it is advised that all accessible seating requests be made in advance. Exchanges of tickets to non-accessible seating for tickets to accessible seating are on a first-come, first-serve basis and there is no guarantee that accessible seating will be available.
When a patron has purchased a ticket to accessible seating and then transfers that ticket to an individual who does not require accessible seating, the Sears Centre Arena reserves the right to move that individual and his or her companions to the closest available or comparable non-accessible seating.
The Sears Centre Arena reserves the right to take appropriate legal action against individuals who fraudulently obtain accessible and/or companion seating.