Accessible Parking

From the East:

Take I-90 West (Jane Addams Memorial Tollway) to the Beverly Road exit (past the Route 59 exit). Turn right on Beverly Road and turn right again on Prairie Stone Parkway. Take a right turn on Pratum Avenue and another right turn into the Sears Centre Arena parking lot. From there, you will be directed to Accessible Parking.

From the West:

Take I-90 East (the Jane Addams Memorial Tollway) to the IL-59 exit. Turn left onto IL-59N/Sutton Road. Take a left onto IL-72 W/W Higgins Road. Take a left on to Prairie Stone Parkway then a left onto Pratum Avenue. Once on Pratum Avenue follow signs into the Sears Centre Arena parking lot on the right. From there, you will be directed to Accessible Parking.

Accessible Seating

The Sears Centre Arena is committed to providing accessible seating opportunities to all patrons. For this reason, it provides the opportunity to purchase tickets for accessible seating through the same means and under the same terms and conditions as other tickets are sold for each event or series of events held in the building. However, designated accessible seating is limited. It is advised, therefore, that requests for accessible seating be made in advance.

Accessible seating is located on the arena floor (subject to event and availability) and main concourse level. 

When a patron has purchased, or otherwise acquired, a ticket to non-accessible seating, and that patron requires accessible seating, the Sears Centre Arena will attempt to accomodate that individual and his or her companions if accessible seating comparable to that purchased to the ticketed event remains available. If such seating is not available, the patron and his or her companions will be offered available accessible seating in a non-comparable location. Because events may sell out, however, including tickets sold for accessible seating, it is advised that all accessible seating requests be made in advance. Exchanges of tickets to non-accessible seating for tickets to accessible seating are on a first-come, first-serve basis and there is no guarantee that accessible seating will be available.

When a patron has purchased a ticket to accessible seating and then transfers that ticket to an individual who does not require accessible seating, the Sears Centre Arena reserves the right to move that individual and his or her companions to the closest available or comparable non-accessible seating.

The Sears Centre Arena reserves the right to take appropriate legal action against individuals who fraudulently obtain accessible and/or companion seating. 


Elevators

Elevators are located next to the main entrance, the suite entrance, and the Club entrance. There are no escalators at the Sears Centre Arena.

Hearing/Visual Assistance

Assistive listening devices (personal headsets) are available at Guest Services. A valid photo ID is required for use. Sign language interpreter services are also available free of charge. Please contact the box office at (847) 649-2270 and note that a two-week notice is required.

Purchasing Tickets for Accessible Seating

Accessible seating can be purchased online at www.searscentre.com, by phone at (888) 732-7784, or through the Sears Centre Arena Box Office. 

Restrooms

All public restrooms on all levels of the Sears Centre Arena are accessible. 

Service Animals

The Sears Centre Arena welcomes patrons who require the use of a service dog, when the animal has been individually trained or is in training to do work or perform tasks for the patron. All service animals must remain on a leash or in a harness at all times.

Guests using a service animal will be responsible for the animal's care and supervision when present at the Sears Centre Arena

Text Assist

Fans who wish to report issues and concerns (e.g. security needed, spilled drink, medical issues, etc.) can do so in a quick and convenient manner by texting the Sears Centre Arena Text Assist Service. Text SCA <space> your issue and seat location to 69050. Sears Centre Arena personnel will respond in a timely manner to assist with your inquiry. Standard SMS text rates may apply. 

Unannounced Patrons

Patrons needing accessible seating at the time of an event will be directed to Guest Services for the availability of such seating, which will be distributed on a first-come, first-serve basis. There is no guarantee that accessible seating will be available at the time of the event.